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Return to Shop1. Return Process
To initiate a return, please contact our customer support team at [service2-jewelry@gzvanfi.com]. Please include your order number and the reason for the return in your email. Carefully package the item(s) and ship them back to us. The customer is responsible for return shipping costs unless the return is due to an error on our par
2. Refunds
Refunds will be issued to the original payment method within 30 business days of receiving the returned item and confirming its condition. Shipping costs are non-refundable, and in some cases, storage fees may apply.
3. Exchanges
If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return. We will process the exchange once we receive the returned item(s) and verify their condition. Additional shipping charges may apply for exchanges.
4. Damaged or Defective Items
If you receive damaged or defective goods, please contact us immediately and attach photos of the damaged or defective product. We will assess the issue and guide you on how to return the item for a replacement or refund. We only process damages or discrepancies discovered within 7 days of the date of receipt. Requests submitted after this period will not be accepted.
5. Policy Updates
We reserve the right to update our Return & Refund Policy at any time. Any changes to our policy will be communicated on our website.
